Become a FENSA Approved Installer

 

Reopen Your Application

Need to update or continue a previously submitted application? You can reopen your application to:

  • Submit additional information, if required
  • Proceed directly to payment

To get started, please enter your Application ID and the company email address used when you first applied.


If you don’t have this information or run into any issues, please contact the FENSA team at application@fensa.org.uk for assistance.

Your Details

 

Guidance

You can check what documents you’ll need before you apply. This information is usually on the email sent to you requesting documents. There’s also a document checklist on the application form.

  • Signed Declaration of Intent
  • Public Liability and Employer’s Liability insurance
  • Your IBG agreement is not required at this point and can be provided at a later stage in the application process.

Prepare your documents

You can either scan your document or take a photo of it. The full document must be visible on the scan or photo.

Take a photo of your document

You can take a photo using either a smartphone camera or digital camera.

When you take your photo make sure:

  • the area you’re in is well lit
  • the document is in focus on your camera screen
  • the flash is off on your camera if you’re taking a photo of a reflective document – for example, a laminated passport page

You must save the photo as one of the following file types:

  • PNG
  • JPG
  • JPEG

Most smartphones and digital cameras automatically save photos as one of these file types.

Give your photo file a descriptive name. For example, ‘IBG Proof’.

If you took a photo using your smartphone and you’re completing the application form on the same phone, you should be able to upload your photo directly from your phone to the application form.

If you took a photo using your smartphone but are using another device to complete your application, you’ll need to transfer your photo to the device you’re applying on. For example, if you’re applying on a laptop, you’ll need to send the photo from your phone to your laptop. You can usually do this by:

  • emailing the photo to yourself and opening on your other device
  • using a cable to connect your phone with your other device
  • sending the image via Bluetooth

If you took a photo using a digital camera, you’ll need to transfer your photo from the camera to the device you’re applying on. You can usually do this by:

  • taking the memory card (sometimes known as an SD card) out of the camera and inserting it into a desktop computer or laptop
  • using a cable to connect your camera with your other device

Scan your document

Follow the manufacturer’s instructions on your scanner to scan your document.

When you create your scan make sure:

  • the document is flat against the surface of the scanner
  • nothing is covering the information on the document

You must save the scan as one of the following file types:

  • PDF
  • PNG
  • JPG
  • JPEG

You may be able to get help through our Application team you’re unable to upload your documents if you:

  • do not feel confident using a computer or mobile device
  • do not have internet access
  • do not have access to a device like a laptop or smartphone

 

You will need to select one of the FENSA-approved IBG providers and have a valid IBG in place before your FENSA certificate can be approved.

 

If you need any assistance while completing your Insurance Backed Guarantee (IBG) application, or if you have any questions about your cover, our team is here to help.

 

Our team can be contacted by emailing fensaibg@fensa.org.uk and all IBG provider information can be found below.

 

You can download a complete list here

 

A GGF Group company